Webinar video on US Electronic Program Guide now available for download

I posted a blog on Wednesday previewing the HD Radio Electronic Program Guide that took place that afternoon. The technology that is emerging from this project is going to make radio more durable in the long run.

As a listener I like the prospect of being able to view program listings to see what is on instead of engaging in “accidental discovery” and just randomly scrolling the dial. It’s a more direct approach that consumers of media have come to expect in the digital age.

There also are a lot of benefits for radio broadcasters here: advanced program notices, the ability for listeners to record programs, ability of radio broadcasters to send out promotional messages, advertisements and emergency alerts, to name just a few.

If you missed the Webinar, click on this link to visit the event’s landing page: HD Radio Electronic Program Guide – Developing a Versatile HD Guide for Broadcasters. There you can download / view the video file from the Webinar and view a PDF of the slides.

Don’t forget to post comments on this via Twitter.

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Let’s make it happen

“Let’s make it happen.”

How often do we engage in the exchange of ideas and hear a senior level person or executive say this in response to a suggestion we make? More times than not, you are left wondering, “Did we just make a decision to really do this, or what?”

As a strategist and creative thinker, I am often looking for a way to do something better or a solution to fix a specific challenge. Over the years, those words have come to sound more like Tapps to my ears than the clarion call of opportunity one would think they represent.

The challenge begins with people in senior level positions and management. They need to recognize that ideas can flow in a number of different directions, however, implementation and company directives need to flow from the top – down.

In short, it’s one thing to say, “Cool, let’s do it!” It’s quite another to demonstrate leadership, pull people together and actually get it done.

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Spin a social media web for a soft landing

With all this talk of doom and gloom there is a bright spot in the US, and perhaps global economy. The social web.

By adapting existing marketing and public relations strategies to include social media, your company can stay in the forefront and on the minds of spend-weary consumers.

Here are four areas businesses need to look at to help improve their competitiveness and ensure a softer landing out of the recession:

  • Improve your website’s user interface. This may be a costly endeavor, but that depends entirely on your existing site and how many improvements you need. Never the less, cost should not impede redesign efforts if your website is not structured in the most user-friendly manner. How do you know if your site is user-friendly or not? Ask your customers. You cannot afford to drive consumers away and miss the few opportunities that remain, because of a horrid web site.
  • It’s a good time for SEO and SEM. We’ve all seen the numbers on where online advertising is going compared to other channels. Radio, print and television advertising dollars are going down, while online is going to stay relatively positive. The reason is simple: people are using the internet more to search for the things they want and need. What’s more, they are not just using their computer to search – they are using their phones as well, which makes search even more critical than ever before. By implementing some basic SEO techniques on your website, and running a few SEM campaigns, you can start to build on your brand and content.
  • Which brings us to #3 – content. Businesses need to start producing content. If every core marketing professionals job is to create demand around their company’s products or services, then there has to be some content that can be produced. Everyone from a technologist to a dry-cleaner has a story to tell. Now is the time to tell your story.
  • Lastly, we come to email marketing. If you do a good job segmenting your email and not overloading people with irrelevant messages, email marketing remains, pound for pound, the most cost-effective marketing tool you can utilize today. With a variety of email distribution tools out there (I use ConstantContact) at affordable rates for any size business, you should look at improving both the quantity and quality of your outbound marketing via email.

I realize this is just a start. I will look to add more ideas over the next few weeks. In the meantime, please feel free to comment or offer your own ideas. Tweet me via Twitter at: http://twitter.com/hackmer

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HD Electronic Program Guide Technology Being Designed to Enhance Radio’s Offering

Television program schedules are a pretty essential interface for many of us. We want to know what programs are on the horizon, and tap into technologies like DVR and TIVO to ensure we can view what we want, when we want. In fact, we are so driven by our television program schedules that providers have integrated schedulers with our mobile phones (see DirecTV scheduler).

Unlike television, however, there is no existing national radio program-schedule database. Yet, there are more than 10 times the number of radio stations than tv stations in the US. For radio broadcasters, the development of an Electronic Program Guide that serves mobile receivers and helps to provide listeners with detailed program information represents a powerful tool to help better target programming and advertisements, as well as engage listeners throughout the day.

To address this issue, the NABFASTROAD HD Radio EPG project was created to to develop guidelines and technology for a US-based Electronic Program Guide system in a coherent, industry-wide fashion, with input from all stakeholders. In order to keep all radio broadcasters informed and to collect their input, BIA, in association with NAB, Broadcast Signal Lab and Unique Interactive have put together a webinar, which will take place today, Wednesday, February 25 from 2:00 pm to 3:00 pm eastern.

To register for this event, go to the GoToWebinar registration page: https://www1.gotomeeting.com/register/557324140

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Privacy and Growing Up Digital

There is fundamental thing I hear over and over when it comes to people going online and using social networks – and that is the concern over privacy.

I am not one to dismiss the concerns over identify theft, Internet scams that rob people of their money, or pirates, hackers and malicious individuals who break into personal accounts and poison someone’s reputation (or far worse). There is no doubt that people need to be careful about who they share information with and take steps to safeguard their accounts and online activity.

Actually, what I am referring to is the position people who live on the tail end of Generation X and beyond who think the general practice of giving away personal information is somehow detrimental. Now, by “general practice” I am referring to the posting of pictures (parties, family events, etc), stories and other personal accounts of someone’s life that a vast majority of us do on a daily basis.

On this front I hear time and time again that those pictures or stories, posted by NextGeners and younger GenXers will come back “to bite them when they seek a senior corporate job or public office.” Today, this may be true. But in 5 to 7 years, do we really think anyone will care? I mean really care?

If we take into account the changes in culture we are experiencing, as well as how the workforce is changing, people are going to be less concerned about some college party picture over the next 5 years than they are today, because the chances the same kind of picture exists for them is probably pretty high. Or – they have experienced so many other people who have shared similar images it will not strike them as that big of a deal. This is not to suggest that our overall moral attitudes will change, or that we will start to accept reckless behavior in the workplace. Far from it. But people will certainly be more understanding of what people once did or do in their personal lives.

Technology is encouraging a lot of changes. Changes in our activity level, recognition of other people and cultures, and overall, I think technology – specifically the consumption of information online – is making us more tolerant and accepting.

With that said, I would be interested in hearing comments or opinions about this. Take a moment and respond the poll below. Let me know what you think about privacy and online use today.

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Social media DOES spur accountability

Here comes a bit of a mea culpa (and an overdue one at that).

Back in July of last year I wrote a blog post that fed off a couple of stories circling the Internet. One was about a man who claimed to have photographed a rare Tiger in China, which was proven to be false. The other story was about a tribe in Brazil that many media outlets identified as either being lost or just recently discovered, only to report later that they were never lost and the story was a hoax perpetuated by a non-profit organization.

In going back and reading my old blog post, I realize that at the time I was a bit harsh on Survival International. Although I did correctly identify that they never claimed the tribe was lost (see “Uncontacted tribe photographed near Brazil-Peru border”) and used the word “uncontacted”, I stated that they should assume the “most blame for the characterization of the story and also its fall-out.” (see “Social media spurs accountability, transparency and yes, honesty”)

Well, to be fair to Survival International – they did report the story and facts accurately. They certainly never intended to mislead anyone. Ultimately, it was a flock of journalists, starting with Peter Beaumont of the Guardian (UK) who spread the “‘lost’ tribe that wasn’t” story, which Survival International did its utmost to quash and set straight.

The point of all this is – I do owe the folks at Survival International an apology for not more properly identifying the media misrepresentation, which was the real problem. I also owe a special note of thanks to Matthew Linares, a web activist who first contacted me and has patiently awaited this blog post.

At the end of the day I need to be more careful about how I interpret events or statements. What’s more, I have learned I need to be more responsive – or just as quick to correct facts in error as I was to make the error in the first place.

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Is TV driving social media’s success? Or is social media driving out TV?

A colleague of mine forwarded an article by Mike Bloxham from the MEDIA Post blog, entitled “At a TV Screen Near you: Facebook and Twitter”. In this article, Bloxham refers to social media as having a “benignly parasitical relationship with TV” and that this relationship was somehow benefiting social networking sites.

This irks me a little bit.

There is no doubt that more and more people on television are talking about social media. TV and radio broadcasters, as well as the rapidly decaying newspaper industry are all experimenting with Twitter, social networks, blogs and other forms of technology, and reporters are talking about the growth of online media and social networks. But they are not doing this because social media is the parasite (benign, aggressive or otherwise). That would not make much sense.

Is TV responsible for social media’s growth?

The truth of the matter is that social media has grown in popularity, because the number of people who use the Internet is on the rise. Broadband expansion into households all across the country and the world (see eMarketer) has made online interactivity, including photo and video sharing, easier. The more people online, communicating and sharing information, the faster social media gains in popularity.

I mean, let’s face it, you do not see commercials for Twitter sandwiched in between advertisements for diet soda and cars on your television screen, do you? Social media knows what it is about, and mass media is not its shtick.

Now, that is not to say that some people watching CNN, and seeing Wolf Blitzer read comments posted on Twitter to his cable tv audience, would not get curious about microblogging, fire up their computer and check it out. Could a bunch of people in the 40 and older crowd be responding to this trend through their television? I suppose anything is possible. However, when you think about the typical television viewer in higher age brackets, you realize that these people are the exception – they are not the norm.

TV = The real parasite

It is my belief that TV, not social media, is the parasite here. Wolf may be mentioning Twitter during the broadcast, but he is doing that to try and get people who use Twitter to watch his program. Wolf and CNN are trying to stay relevant by doing what television broadcasters always try to do – appeal to the masses. Only, they are doing it in a way that is uncharacteristic of television – engagement.

How we are changing is what drives changes to media

Plain and simple, TV is a passive medium, whereas the Net is active. When you think about engagement – television is not what springs to mind. There is a reason why we invented terms around tv viewing such as “couch-potatoes” and the “boob-tube”. But television is changing, in large part, because its audience is changing. This is where people who analyze the future of the television industry need to look if they want a clear picture.

Look at how society exists today and where it is going. In doing so, I am speaking in terms of how our generations are impacted by technology. What we’re seeing is a transitional period for television, for sure. But to pose the questions that Bloxham offers, “How will Facebook and Twitter manifest themselves on TV” and “Will CNN still use Facebook or will it develop its own means of going it alone” really misses the point of what the post-digital age is going to be like.

Think about it this way… On the one hand you have a generation that grew up in an industrial age – mass production, large institutions, standardization, etc (see Toffler). Now you have a new generation that does not respond to that structure. It’s built on demassification, individualism and customization. Television, at its core, is designed to push content to the masses, and it is not designed for telling stories and disseminating information… at least, not like the Net…

TV is more geared towards one-size-fits-all model that is perfect for mass advertising. TV is a classic product of industrial age technology.

The Net, meanwhile, is faster, easier to develop programming for and more customizable. The Internet is what has brought about the digital age, including the values, culture and mindset of the people living in its wake.

And as the Gen Xers get older and the Net Generation gets older, fewer and fewer people will turn to TV.

More channels = more niche programming = the demise of television

Why?

The systematic expansion of niche programming in television is part of the transition we are seeing, but it is in the early stages. CNN might exist in 20 years, but I would not count on it. Would you watch the kind of programming that appears on CNN now, if instead you could access reports on your own from citizen journalists you trust and have relationships with?

Social media connects people and builds relationships in a truly global sense. Within the next 10 years, people will start tapping into their global connections to access news from all over the world and use their computer systems to tailor news feeds, special interest stories, sports and entertainment. Your mobile device will be a key driver in all of this and your home entertainment system will be computer driven.

My bold prediction

So, what does this mean for the future? Well, for starters, we are not going to be watching TV in 20 years. What purpose will television have if my friend, Meena, who lives in India and used to work for the BBC sends me a message about a car bombing? She is live and on the scene and ready to file her report. And since I know Meena, I am not worried that she is conveying some network or hidden bias. I know her bias, because I know her and… most importantly… I have a relationship with her and trust her. TV no longer has that.

The bottom line is this… to think that TV will play an important role in maximizing Web 2.0 brands is just ridiculous. When you look at how technology is shaping the emerging generations, it is pretty clear… Web 3.0 and 4.0 will eat TV up and drive it to extinction.

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