PERSPECTIVES

Great Digital Customer Experiences

Great Digital Customer Experiences

This report will be a look back through 2020 to see what digital experiences people really enjoyed, and which ones were most effective. Then turn attention to what will drive digital engagement in 2021 and beyond. This report also will include how to create digital experiences during the global pandemic and future disruptions.

Questions? Ideas? Comments? Please e-mail me [michael] [at] [hackmer] [dot] [com].

Contents

This report is scheduled to be released on or about November 16, 2020.

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